Terms & Conditions

Title & Ownership of Goods

The title of the goods shall remain the property of VLS Jewels Ltd until paid in full. While the goods are in your possession, you are held fully responsible for their safety and insurance.

Order Acceptance

Orders of goods, once submitted, do not constitute a contract until they have been accepted by us either by written acknowledgement or by sending the goods. We reserve the right to refuse or cancel any order at our discretion.

Pricing

Prices are subject to change without prior notice and goods will be invoiced at the current price relevant to the day the order is completed by us, together with VAT at the prevailing rate. Quotations are valid for the period stated, or 7 days if no period is given.

Payment Terms

All invoices are strictly net and due for payment on or before the agreed terms from the invoice date. Payment may be made by bank transfer to the account details shown on the invoice. We do not accept payment by cheque unless specifically agreed in writing.

Late Payment

If payment is not made by the due date, interest will be charged on the amount overdue at the rate of 2.5% per month or part thereof, until payment is made in full. We reserve the right to withhold further deliveries until all overdue amounts are paid.

Persistent or material non-payment may result in suspension or termination of your trade account.

Delivery

Delivery dates are estimates only. We will use reasonable endeavours to meet the stated date, but shall not be liable for any delay or for any consequential loss arising from late delivery. Risk in the goods passes to the buyer upon delivery to the buyer’s premises or to a carrier nominated by the buyer.

Returns & Defects

All goods must be inspected upon receipt. Any shortage, damage or defect must be reported in writing within 7 days of delivery, with photographic evidence where applicable. After this period, the goods are deemed to have been accepted.

Bespoke or made-to-order pieces are non-returnable unless faulty.

Risk & Insurance

From the moment goods are dispatched to you, you are responsible for insuring them against loss, theft and damage to their full replacement value. We strongly recommend insurance is arranged in advance of taking delivery.

Bespoke & Special Orders

For bespoke or special-order pieces we may request a non-refundable deposit before commencing work. Lead times will be confirmed at the time of order. Specifications agreed in writing at the point of order are binding on both parties.

Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: acts of God, war, civil unrest, fire, flood, pandemic, government restriction, supplier failure, or interruption of transport.

Privacy & Data

Information you provide when opening or operating an account is held in accordance with our Privacy Policy and applicable UK data protection law. We do not share account or transaction data with third parties except as required to fulfil orders or comply with the law.

Governing Law

These Terms & Conditions, and any contract formed under them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising.